Production and Delivery Time
Once commencing order we prepare your doll in the same moment. Delivery takes up to an additional 2-5 working days via Australia post. Each Packages will be automatically shipped with tracking.
My product has still not been delivered after expiry of the usual delivery period. What can I do?
In case your order, as an exception, has not arrived on time, you can check the status of your shipment using your parcel number (which is sent to you automatically by e-mail shortly before shipping).
You may also contact us directly via Email.
Which file formats are used?
We can process jpg, jpeg, png, gif formats.
Can I still change/cancel my order?
Once your item has been purchased and finalized you will receive a 24 hour time frame to cancel or to make any amendments to your order.
Are my images edited before printing?
Yes, we at 3d doll Australia use a software specially designed to adjust your image and produce the perfect doll for you 🙂
I have not received an order confirmation
After successful placement of an order, you should automatically receive an order confirmation which is sent to the e-mail address you provided when ordering. This may go to your spam folder, and therefore please check this folder if you cannot see your order confirmation.
If, however, you still cannot find your order confirmation, please contact us.