Production and Delivery Time

Once commencing order we prepare your doll in the same moment. Delivery takes up to an additional 2-5 working days via Australia post. Each Packages will be automatically shipped with tracking. 

In case your order, as an exception, has not arrived on time, you can check the status of your shipment using your parcel number (which is sent to you automatically by e-mail shortly before shipping).

You may also contact us directly via Email.

We can process jpg, jpeg, png, gif formats.

Once your item has been purchased and finalized you will receive a 24 hour time frame to cancel or to make any amendments to your order.

Yes, we at 3d doll Australia use a software specially designed to adjust your image and produce the perfect doll for you 🙂

After successful placement of an order, you should automatically receive an order confirmation which is sent to the e-mail address you provided when ordering. This may go to your spam folder, and therefore please check this folder if you cannot see your order confirmation.

If, however, you still cannot find your order confirmation, please contact us.